Access Point Keeps droping

[Aly]

Hello @Imran, 

We were able to have access to our system for about a month.  Over the last couples days the system has lost power, I have been able to factory reset and get power for a day or two, then it would happen again.  Yesterday while I was out of town the system went down again.  When I got home just now, I am unable to get power to the device at all.  Are there any recommendations you have. 

Thank you, 

Aly 

[Aly]

@Imran  videos and the picture uploaded to the drive link.  I hope I am did it correctly, please let me know if I did not. 

[Imran_ruckus · Accepted solution]

Hi @Aly 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.