RUCKUS not sending signal

[tucci925]

the Ruckas box does not appear to be working.  The smaller box mounted on my ceiling has 2 green lights, 1 not lite and 2 orange lights.  I have tried resetting the unit by unplugging it and then plugging in again but I get the same results.  I think I need a new main box

[Imran_ruckus]

Hi @tucci925 

Thank you for your response and the information provided.

It appears that the photos of the RUCKUS Access Points located on the ceiling haven’t been uploaded. Could you please upload those at your earliest convenience?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[tucci925]

ceiling box

[Imran_ruckus]

Hi @tucci925 

Thank you for your recent correspondence and update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access Point, they are in the normal state.

However, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[tucci925]

I thought all the lights were to be green?  thats what my neighbors have all green lights.  mine are not.  but I will follow your instructions later today.

[Imran_ruckus]

Hello @tucci925 

Greetings!

Thank you for your response and the update.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Even when the light status appears normal and it's not working as expected, the next step will be to review the switch configuration using specific commands. Please provide the command outputs at your convenience so that I can assist you further.

If you have any questions, please don’t hesitate to reach out.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community