RUCKUS not sending signal

[tucci925]

the Ruckas box does not appear to be working.  The smaller box mounted on my ceiling has 2 green lights, 1 not lite and 2 orange lights.  I have tried resetting the unit by unplugging it and then plugging in again but I get the same results.  I think I need a new main box

[Imran_ruckus]

Hi @tucci925 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[tucci925]

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

RESPONSE:  NOT SURE IT EVER WAS WORKING

2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the

RESPONSE  2 GREEN, 1 NOT LITE 2 AMBER  (PHOTO ATTACHED

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

RESPONSE YES

4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.switch ports.

RESPONSE: PHOTO ATTACHED

**I DO NOT SEE THE ICON TO ADD PHOTOS**

[Imran_ruckus]

Hi @tucci925 

Thank you for your response and the information provided.

However, it seems the requested pictures were not attached. 

Kindly upload them at your earliest convenience. You can refer to my previous post for guidance on how to attach the images, as detailed at the end.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[tucci925]

ROCKUS MAIN BOXi uploaded 2 pictures for you