CommScope RUCKUS Community Forums

Banana · ‎07-14-2024

Ruckus icx7150-C12p is not receiving any power from good cord and good outlet. Device has no lights on at all and factory reset instructions do not resolve the issue. I pulled the unit out and tried a different outlet and different power cord and device is still not powering on or showing any lights. What can I do to get a warranty replacement?

pinky_ruckus · ‎07-15-2024

Hello @Banana ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is not turning on even after trying with multiple cords and power outlets.

Also, you have mentioned that the reset on the switch also did not resolve the issue.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Banana · ‎07-16-2024

I have uploaded the requested pictures and video.

Thanks!

pinky_ruckus · ‎07-17-2024

Hi @Banana ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.