RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

[svmanne]

After power outage our RUCKUS ICX 7150-C12P stopped working - no PoE and internet. I have orange and green lights. I tried to reset following instructions given - Fixing RUCKUS ICX-7150-C12P Switch stuck on boot mode with an amber/orange light on the "SYST" and a... - but it is blinking yellow lights.

I tried to perform software recovery following - RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community F... -- it did not work. I could not update partitions even manually. I followed instructions on  Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process for ping not alive.

Can you please suggest what can be done? 

Thank you

Subbarao

[Imran_ruckus]

Hi @svmanne 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-Switch is stuck in a boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please share a screenshot of the error you are getting currently during the Software Recovery process?

Additionally, please share a picture showing the Software Recovery cable connections between the Switch and the laptop.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[svmanne]

Hi Imran, thank for your quick reply. I am attaching the putty console log and connections. Please let me know if I need to do anything. Ping did not work for me, and I tried manual update option suggested at the end.

 

  

 

Thank you, 

Subbarao

[Imran_ruckus]

Hi @svmanne 

Thank you for the response and the update.

From the picture you shared, I noticed that cables are connected incorrectly. Please connect them as shown in the Software Recovery article. Please note that both connections are required for the recovery process:

One Ethernet cable (RJ45 to RJ45)

One USB-to-Type-C cable

(Refer to the screenshot below.)

Kindly connect both cables simultaneously and perform the Software Recovery process again.

Please let me know if you have any questions or need assistance at any step.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[svmanne]

Hi Imran,

  My laptop does not have a network port, can I use network port to usbc adaptor on the laptop side as shown below? 

 

Thank you,

Subbarao