RUCKUS APs keep shutting off

[ebalele]

Hi. I just reset the APs for the 4th time since April (using putty) Can someone please explain why it keeps doing this?

[pinky_ruckus]

Hello @ebalele ,

Greetings!

Thank you for the response shared.

From the case description, I understand that the reset was performed multiple times.

Could you please confirm if the reset was performed on both the devices?
Also, please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports as requested in the previous post. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[ebalele]

It was done on both devices

[pinky_ruckus]

Hi @ebalele ,

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? 

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @ebalele ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.