RS510 not lighting up, not working at all

[3vA]

I have 2 RS510 one upstairs and one downstairs.  The one upstairs is dead as a doorknob......  no lights at all.  Heard these have a lifetime warranty.  So how do I get this replace.  Also can't log into the Ruckus unleased app, even upgraded the app and it still doesn't work.  You all want to buy this crap back?  I am yanking the entire system and putting something else in place that works.  This is *&((^^%*))W@ that we can't speak with someone and get this worked out.

[Imran_ruckus]

Hi @3vA 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only. As per the policies we cannot replace the device without trying troubleshooting steps.

As per the case description, I understand that your RUCKUS setup is not working, with no lights on a Access Point.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.