RS510 not lighting up, not working at all

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I have 2 RS510 one upstairs and one downstairs. The one upstairs is dead as a doorknob...... no lights at all. Heard these have a lifetime warranty. So how do I get this replace. Also can't log into the Ruckus unleased app, even upgraded the app and it still doesn't work. You all want to buy this crap back? I am yanking the entire system and putting something else in place that works. This is *&((^^%*))W@ that we can't speak with someone and get this worked out.

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