RMA Warranty Request - Lennar Homeowner ICX 7150-C12P PoE Severe ErrorMessage:

[luther_james]

Hello, I am the original Lennar homeowner. My Ruckus ICX 7150-C12P has suddenly stopped providing power to my Wi-Fi Access Points.I have physically disconnected all network cables from ports 1 through 12 so the switch is completely bare. I performed a hard power cycle and a physical factory reset. Despite having absolutely nothing plugged into the switch, the console boot log instantly floods with this hardware failure during initialization:PoE module 1 of Unit 1 initialization is done.U1-MSG: PoE Severe Error: Power being injected on port 1/1/9. No new PDs can get powered on this unit.

[luther_james]

Hi, 
I dont see any lights on POE option. When I connect/change Lan (where POE cable is connected) from one LAN port to another, I see the POE light flashes orange for few hours before finally showing no light.

[luther_james]

[Imran_ruckus]

Hi @luther_james 

Greetings!!!

Thank you for the response and the update.

To assist you further, could you please follow these steps:
1. Disconnect ALL the Ethernet cables connected to the RUCKUS ICX-7150-C12P switch port.
2. Reconnect the Ethernet cable to one of the remaining 1-in-12 ports, as highlighted in the screenshot below.

After making this change, please observe the behavior of the Devices if it works and let me know the results.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[luther_james]

Hello,

I did that before reaching out to you. But, did it again today as well.

1. I removed everything from all ports
2. I turned off the power supply and turn it back on after few mins.
3. Waited for system to be normal
4. Put POE LAN into one of the ports
5. Nothing happened. No light nothing.
6. Tried it to 2 3 other ports and same. Nothing.

[Imran_ruckus]

Hi @luther_james 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support