RMA Warranty Request - Lennar Homeowner ICX 7150-C12P PoE Severe ErrorMessage:

[luther_james]

Hello, I am the original Lennar homeowner. My Ruckus ICX 7150-C12P has suddenly stopped providing power to my Wi-Fi Access Points.I have physically disconnected all network cables from ports 1 through 12 so the switch is completely bare. I performed a hard power cycle and a physical factory reset. Despite having absolutely nothing plugged into the switch, the console boot log instantly floods with this hardware failure during initialization:PoE module 1 of Unit 1 initialization is done.U1-MSG: PoE Severe Error: Power being injected on port 1/1/9. No new PDs can get powered on this unit.

[Sgatjens]

Hello @luther_james 

This Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process. 

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below. 

 

Please let me know if you have any queries in this regard. 

Thank you again for your patience and understanding. 

Best regards, 
RUCKUS | Lennar Home Community Support
 

[Imran_ruckus]

Hi @luther_james 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[luther_james]

Hi, I'll share the details soon

[Imran_ruckus]

Hi @luther_james 

Thank you for the response and the update.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @luther_james 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support