R550 not accessible after upgrade to version 200.18.7.1.302

[StefC]

My unleashed Android app showed that my R550 group of three APs needed upgrading.All seemed fine with the first two APs and the standard message came up saying master was rebooting. Sunce then I cannot connect to the Ruckus wlan, but the wireless network on my router still connects to the internet. I have upgraded fine using the unleashed app for the past few years without issues. I can log into the master through the web UI pointing at its ip address, and can see the two other APs. I am stumped why none of my clients can connect any longer. The versions are identical across all APs - 200.18.7.1.302

Any help or pointers on things I could try much appreciated. I am a home user, so please be gentle with me. Thank you!

[Imran_ruckus]

Hi @StefC 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that the Wi-Fi network via your RUCKUS APs are not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

1. Could you please confirm whether this is a Lennar Home setup?

2. Additionally, please attempt to create a new Wi-Fi network and verify if you are able to connect to it. For detailed instructions on creating a new Wi-Fi network (SSID), please refer to the following RUCKUS Lennar Knowledge Base article:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wir...

If you have any questions or need further assistance, please feel free to reach out.
Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[StefC · Accepted solution]

Hi Imran,
Thank you very much for your response. I believe my most recent unleashed upgrade might have corrupted the system somehow. I ended up resetting both member APs to factory settings, then reset the master to factory settings and reconfigured the master. All is now working again.
Thank you again for picking up on this.
Best wishes,
Stef

[Imran_ruckus]

Hi @StefC 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.