Title: Bootloader Stuck on ICX7150-C12P, Firmware Update Fails with CRC Mismatch Errors

[nc244]

I’m recovering a Ruckus ICX7150-C12P switch stuck in bootloader mode after a power outage. The system LED is solid amber, and no devices connected to it are powered.

Issue:

• The bootloader looks for SPR08090d.bin via TFTP.

• I set up a TFTP server on macOS serving files from /private/tftpboot.

• I placed several firmware files there, including SPR08090f.bin renamed to SPR08090d.bin.

• The TFTP transfer completes successfully, but the switch reports CRC mismatch or invalid image errors.

What I've tried:

• Verified TFTP server and network settings.

• Used multiple firmware versions (08.0.90f, 08.0.95g).

• Renamed files to match bootloader expected names.

• Ran update_primary SPR08090d.bin command multiple times.

• All attempts result in CRC errors or incompatible image errors.

Request:

• Confirmation of the exact firmware file needed for recovery.

• Suggestions for recovery methods from this bootloader state.

• Any official recovery firmware or tools available.

• Advice on proceeding safely without risking device bricking.

Thank you

[Imran_ruckus]

Hi @nc244 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please share the screenshots showing the CLI errors?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the software recovery cable connections between the Switch and the laptop.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @nc244 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries from my initial response on this post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @nc244 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @nc244 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community