R510s keep disconnecting

[persepheone]

Hello, I confirmed per this that I am on SPS for both partitions https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-ruckus-R510-series-keeps-... . So what else could be the issue?

Happy to share logs.

Thank you

[Jayavidhya]

Hi @persepheone 

Thanks for your response.

Please try the most common username and passwords ( This is key sensitive so please include capital letters )  

Username:admin password: Ruckus! 

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Also please share the image of the status of the switch showing in the unleashed dashboard

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[persepheone]

Thank you. See attached photo.

Re. the credentials, I was able to login to the switch IP web interface with no problem with the credentials I set through the CLI. So I'm not sure why those credentials are not working to authenticate through Unleashed.

[Jayavidhya]

Hi @persepheone 

Taking consideration that the unleashed dashboard/ application have their own credentials and to manage the access points and the switch has other credentials to manage the switch.

These are the credentials for the switch.

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

Also please confirm whether you are able to login to the unleashed app using the same credentials.

Please enter to enter the correct credentials again and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[persepheone]

None of those combinations work 😕 What's the next best course of action? Thank you

[Jayavidhya]

Hi @persepheone 

Thanks for your response.

If the default credentials does not work we need to perform password recovery process.

For that we need physical access to the ICX-7150-Using the console connection.

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Short Guide for password recovery : 

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Sw...

Video link as reference : https://www.youtube.com/watch?v=XJS28DWbHM4

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enabledevice# configure terminal
device(config)# username USERNAME password PASSWORD

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community