R510IP Address

[ksucoop]

My Zoneflex R510 keeps shutting down. I would like to see if it needs a firmware update. Would like to find the IP Address to access the AP to update to latest .

[Imran_ruckus]

Hi @ksucoop 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @ksucoop 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @ksucoop 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[ksucoop]

I’m still having issues updating firmware. Trying to port into switch directly and I tried telemetry option but it failed to execute. This is not the easiest solution, especially for someone that has not done it before 

[Imran_ruckus]

Hi @ksucoop 

Greetings!

Thank you for your response and the update.

Regarding the console cable connection, there is no need to use Telnet. You should connect the console cable between the RUCKUS Switch and your laptop, then use the COM port information with name 'Silicon labs' available in the Device Manager and fill that in PuTTY serial port information. (Refer to the below screenshots)

For detailed instructions, please refer to the following guide: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please follow the steps outlined in the guide, and do not hesitate to reach out if you encounter any difficulties during the process.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community