R510 update needed?

[Gunner]

We are experiencing buffering issues on our TVs during peak times and suspect it is coming from our Ruckus R510, especially since our HOA upgraded to a very high Spectrum speed.    We cannot access Configure.Me and the website the community points us to no longer exists.  We know the serial number of the R510 but not the password.  Several of our Lennar HOA members are replacing their Ruckus equipment for other brands because they cannot navigate the upgrades.   Our system was installed by Amazon Tech Services.   Is there any phone support available for Lennar homes?> 

[Imran_ruckus]

Hi @Gunner 

Thank you for the response and the update.

That is the normal output, please execute other commands and share the outputs.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

Version 08.0.80dT211, 8192 KB boot flash, 2048 MB code flash, 1024 MB dram, 

Power 1/1/1, Consumed 3300, Allocated 15,400, PD Type 802.3af Class 3

Interace brief.  telnet@IC7150-C12-Switch,  1/1/7-Up, Forward, Full 1G. coc5.20014.1267

[Imran_ruckus]

Hi @Gunner 

Thank you for the response and the information.

I see your Switch is on an 08.0.80d which is an older non-UFI version.

You can upgrade the Switch using Option 2: Upgrade via USB Flash Drive if you have only Mac terminal.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Gunner 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the upgrade process so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

Hi,  I don't have the userid or password to the Ruckus switch and none of the sp-admin or admin passwords work.   I have the Ruckus cable but will need an adapter to connect directly from my Mac.   May I assume that if I can connect to the switch via the cable that the ID and password will not be needed?  Thanks for your help.