R510 red light won't go away

[jcorlando]

Acess point red light came on this weekend and will not go away. I have already reset the Internet, turn the power off and on, and switched ethernet cables, and the port on the router. Light still staying red.

[Imran_ruckus]

Hi @jcorlando 

Greetings!!!
Thank you for the response and the update.

While it is connected to a 12 VDC external power adapter, please try to factory reset using a paper clip and pressing the reset button as described in the below guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please check and confirm if that works to proceed further.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jcorlando]

hello, I tried to perform the reset as described in the video. the light remains solid red. at no time does it flash or go away while performing the reset. I tried this a few times on AC power and again on POE. no luck.  thanks 

[Imran_ruckus]

Hi @jcorlando 

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with No Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jcorlando]

hi, thanks for the info. How do I go about replacing it?  thanks.

[Imran_ruckus]

Hi @jcorlando 

Thank you for the response.

Please enroll in RMA using the CHAT using the link provided in my previous post.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.