R510 power light stuck in solid red

[sujith47]

Hi, I have two r510 APs and one of them have their power light stuck in RED. I tried the below three troubleshooting mentioned in the forum and still see no change.

1. Power Cycle the AP.

2.  Change the port in the switch for the AP.

3. Press the reset button for 30 seconds.

Could you please advise how to resolve this issue, Thanks!

[pinky_ruckus]

Hello @sujith47 ,

Thank you for the response.

Could you please confirm if you are performing factory reset with only one AP connected?

Please unplug the other AP, leaving only ONE connected to the Switch port, and perform a factory reset on it.

I would request you to please refer to the below You tube video in performing factory reset of AP

https://www.youtube.com/watch?v=vmztt3BbBxc

Introduce a paper clip or a similar implement and push the button. Once the Power Light is red, count 15-20 seconds and release the button) 

and check if you see configure.me.xxxxxx SSID broadcasted from that AP to configure.

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[sujith47]

 Hello @pinky_ruckus,    I confirm that I have factory reset only by connecting this AP to the switch, no other APs are connected at that time. As shown in the YouTube video I performed the reset, please note that as soon as I connect the AP it shows the solid red light at power. I then pressed the reset button for 20 seconds and waited for over 15 minutes, no change is observed, there is no green blinking light. Also, as you mentioned I don’t see any configure.me.xxxxxx SSID broadcasting from the AP. I again created a video showing all the steps.  Thanks.

https://drive.google.com/file/d/1sWwrJNAih_1d7KOldKiXR02Dq0pZznqd/view?usp=share_link

[pinky_ruckus]

Hello @sujith47 ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @sujith47 ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.