R510 Wifi 5G signal dropping randomly from one of the WAPs

[Nstars07]

My Lennar home was build 4 years ago.  It was installed with r510 WAPs (2 - one on each floor).  About 4 months ago I started seeing all kinds of weird Wifi issues where my 5G would randomly drop (orange light on the WAP).  I've spent the last four months troubleshooting this issue without success.

The r510's are hardwired to the Ruckus Switch, which is connected to the Router.  I've replaced the Router.  I've upgraded the software on both WAP's.  Still nothing has worked.  There appears to be a long history of the r510's wifi dropping randomly based on a basic Google search.  Anybody know how to fix this?

[Imran_ruckus]

Hi @Nstars07 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and there is intermittent Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Nstars07]

All of my lights are green and good to go.  My internet is working perfectly for my hardwired desktop.  Again, it will all be green and working fine and then the AP's 5G will turn orange and I lose the connections.  I change nothing and within 3-20 minutes (random time) it comes back on and things reconnect.  I have attached my photos.

[Imran_ruckus]

Hi @Nstars07 

Thank you for the response and the detailed information you shared.

We will check some configurations on the Switch, please follow the below steps to check the same. And help us with the command outputs.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Nstars07]

Attached are my results