R510 Unleashed Access Point not powering on

[Bhusarik]

Hi,

I called customer service to request an RMA but they referred me to the community page to get an engineer approval. Can I please receive help with my access point?

We have an R510 unleashed access point in our house along with a ICX 7150-C12P. We just had very bad weather in IL within our area and we encountered a power outage causing the switch & AP to shut off. The switch seems to be in working condition as our modem/router are turned on. I have read through all the forums and tested all the troubleshooting methods I was able to source with no success in powering the AP on. Looking forward to help.

Thank you!

[Vineet_nejwala]

Hi @Bhusarik 

I am assuming this is a Lennar home. Kindly note we have a dedicated team for Lennar support hence in future please route this query on Lennar support, for now I would be moving this query to correct queue.

Best Regards

Vineet

[Bhusarik]

Hi vineet,

Yes, this is within a Lennar home. Thank you for correcting my post. What is the best way to track my resolution with an engineer to process an RMA?

Thank you

[Vineet_nejwala]

Hi Bhusarik,

I have routed your query to Lennar queue and an TSE would assist you soon today further.

Best Regards

Vineet

[Imran_ruckus]

Hi @Bhusarik 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.