R510 UNITS NOT RECEIVING POWER

[lindsbeth]

We have gone through multiple threads and have tried various solutions. Our two access points aren’t receiving power after the power went off and then back on. 

The switch has power to it. But the access points aren’t receiving power. We did try the reset button on the switch and it was flashing the amber lights. Still didn’t work. 

PLEASE HELP!!!! 

[Imran_ruckus]

Hi @lindsbeth 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS R510 Access Points are not getting power after a power outage and Amber lights flashing on the Switch after you tried a reset.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.