After 5yrs of living in this home with the Lennar / Ruckus system, first time seeing this type of error. Did numerous searching prior to this post but yet still dealing with every 12hr alert of "heartbeat loss"
Thank you for your response and the update.
Could you please log in to the Unleashed System from your laptop and share a screenshot displaying the details shown in my reference screenshot below?
Once shared, I’ll review it and guide you with the next steps. In the meantime, please don’t hesitate to let me know if you have any questions.
Thank you once again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Thank you for the information and the update.
Please check the version on the web Unleashed system using your laptop, as outlined in my previous post. If you see the same version there (200.15.6.212.27), kindly follow the steps below.
I recommend creating a new WLAN/SSID and setting up a dedicated 5G network from your Unleashed Access Point to help minimize any potential interference with the 2.4G network. For detailed guidance, please refer to the article and screenshot provided in the link below:
Once completed, please let me know how the new Wi-Fi network /SSID performs.
Thank you once again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
