R510 - Heartbeat Loss - ICX7150-C12 Switch

[scott_kennedy]

After 5yrs of living in this home with the Lennar / Ruckus system,  first time seeing this type of error.   Did numerous searching prior to this post but yet still dealing with every 12hr alert of "heartbeat loss"

[Imran_ruckus]

Hi @scott_kennedy 

Thank you for your response.

Apologies, I did not fully understand. Could you please clarify?

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[scott_kennedy]

Correct,  I created a new wifi and heartbeat loss still appears 

[Imran_ruckus]

Hi @scott_kennedy 

I appreciate your reply and clarification.

Please allow me some time to check and replicate the issue in our lab environment. I will get back to you shortly with my findings or potential resolutions to try.

In the meantime, if you have any questions, please feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[scott_kennedy]

Looking at the logs, heartbeat loss every 12hrs

[Imran_ruckus]

Hi @scott_kennedy 

I appreciate your reply and information.

Please allow me some time to check and replicate the issue in our lab environment. I will get back to you shortly with my findings or potential resolutions to try.

In the meantime, if you have any questions, please feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support