R510 - Heartbeat Loss - ICX7150-C12 Switch

[scott_kennedy]

After 5yrs of living in this home with the Lennar / Ruckus system,  first time seeing this type of error.   Did numerous searching prior to this post but yet still dealing with every 12hr alert of "heartbeat loss"

[scott_kennedy]

Finally, around a laptop 

[Imran_ruckus]

Hi @scott_kennedy 

Thank you for your response and the information provided.

As mentioned in my earlier reply, could you please try creating a new Wi-Fi network and check if the issue continues?

Kindly share the outcome once you have tested.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[scott_kennedy]

as of 30mins ago, still seeing heartbeat loss errors.  

[Imran_ruckus]

Hi @scott_kennedy 

Thank you for your response and the information provided.

Can you confirm if you tried creating a new Wi-Fi network and check if the issue continues?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[scott_kennedy]

Correct