R510 Constant Disconnection

[Jsphtn8]

Hi, i have a lennar home with R510 setup. I have been getting constant and random disconnection of wifi for all devices? Any troubleshooting guide?

[Jsphtn8]

Its ATT&T Fiber.

[Imran_ruckus]

Hi @Jsphtn8 

Thank you for your response and the information.

Could you please login to your AT&T account and share a screenshot showing the information highlighted in the below screenshot?

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Jsphtn8]

here you go:

[Imran_ruckus · Accepted solution]

Hi @Jsphtn8 

Greetings!

Thank you for your response and the update.

The AT&T settings appear to be in order. At this stage, I recommend performing a factory reset of your Access Points.

You can refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on how to complete the factory reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please feel free to reach out if you require any assistance during the process.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Jsphtn8 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support