R510 Constant Disconnection

[Jsphtn8]

Hi, i have a lennar home with R510 setup. I have been getting constant and random disconnection of wifi for all devices? Any troubleshooting guide?

[Jsphtn8]

Is it okay to post the results here?

[Imran_ruckus]

Hi @Jsphtn8 

Thank you for your response.

Please feel free to share the command outputs here directly.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Jsphtn8]

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Mar 29 2019 at 07:49:50 labeled as SPS08090a
(28596244 bytes) from Primary SPS08090a.bin (Non-UFI)
SW: Version 08.0.90aT211
Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3846Q07E
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1066 day(s) 18 minute(s) 10 second(s)
The system started at 15:30:01 GMT+00 Sat Jan 01 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 28596244, Version:08.0.90aT211 (SPS08090a.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compressed Sec Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Code Flash Free Space = 1262403584
telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 62647 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3300 15400 802.3af Class 3 3 n/a
1/1/2 On On 3500 15400 802.3af Class 3 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On On 3700 15400 802.3af Class 3 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 10500 46200

telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.1 Build 002

Hardware
Version
----------------
V2R4

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 3 9 0 5 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 10.500 W 46.200 W

telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.2095.1413
1/1/2 Up Forward Full 1G None No 1 0 c0c5.2095.1414
1/1/3 Down None None None None No 1 0 c0c5.2095.1415
1/1/4 Up Forward Full 1G None No 1 0 c0c5.2095.1416
1/1/5 Down None None None None No 1 0 c0c5.2095.1417
1/1/6 Up Forward Full 1G None No 1 0 c0c5.2095.1418
1/1/7 Down None None None None No 1 0 c0c5.2095.1419
1/1/8 Up Forward Full 100M None No 1 0 c0c5.2095.141a
1/1/9 Down None None None None No 1 0 c0c5.2095.141b
1/1/10 Up Forward Full 100M None No 1 0 c0c5.2095.141c
1/1/11 Down None None None None No 1 0 c0c5.2095.141d
1/1/12 Up Forward Full 100M None No 1 0 c0c5.2095.141e
1/2/1 Down None None None None No 1 0 c0c5.2095.1420
1/2/2 Down None None None None No 1 0 c0c5.2095.1421
1/3/1 Down None None None None No 1 0 c0c5.2095.1422
1/3/2 Down None None None None No 1 0 c0c5.2095.1423
mgmt1 Down None None None None No None 0 c0c5.2095.1413
telnet@ICX7150-C12 Switch#

[Imran_ruckus]

Hi @Jsphtn8 

Thank you for your communication. We greatly appreciate your continued engagement.

The output seems normal, however, your Switch is on a non-UFI old version.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

If you don't know your Switch login username and password, please reset them using the commands below:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Jsphtn8]

I have updated the version. What is the next step? Is this a switch issue and not AP?