R510 CTR light does not come on after Power Outage

[ANG1883]

Hi — Please help ASAP. My power went off for a few min the other day and now I am having internet issues. My internet from service provider is working… connected with orange Ethernet cable to Ruckus Router with 2 other Ethernet Cables (Blue)… all have green lights. I have 2 R510 mounted to the ceilings. 1 on the first floor (which has 4 green lights currently) and 1 on the second floor. The 2nd floor R510 has a 3 Green Lights on the Power, 5htz and 2.4... but the CTR is OFF. I have restarted internet a few times, and held the rest button in back of the R510 that isn’t working. Please help!

[ANG1883]

I have done everything. Is there a way to connect with you via Share Screen or Phone??

I really need this issue corrected so I could continue work please.

[pinky_ruckus]

Hello @ANG1883 , 

Thank you for the response.

I  understand that you  are facing issues while resolving SPR issue through GUI of the Switch.

May I please know if you have an option to arrange a different laptop to resolve the issue using CLI of the Switch?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[ANG1883]

I do not have access to another computer. I only have a work computer (which I cant download anything to) and an iPhone. I tried both steps on the Computer and iPhone and nothing has changed. There has to be another way to communicate... this problem could be resolved in 5 min.. we are close and I need access to the internet ASAP!

[pinky_ruckus]

Hello @ANG1883 ,

Thank you for the response.

We need a computer or a laptop to fix the issue. 

The SPR issue cannot be resolved through iPhone. Please check if you can use Windows laptop for CLI access.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @ANG1883 ,

From the response you shared, I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users, which will resolve the SPR issue.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 
2. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community