Solved: RUCKUS Forums - Re: R510 CTR light does not come on after Power Ou... - Page 2

ANG1883 · ‎10-24-2025

Hi — Please help ASAP. My power went off for a few min the other day and now I am having internet issues. My internet from service provider is working… connected with orange Ethernet cable to Ruckus Router with 2 other Ethernet Cables (Blue)… all have green lights. I have 2 R510 mounted to the ceilings. 1 on the first floor (which has 4 green lights currently) and 1 on the second floor. The 2nd floor R510 has a 3 Green Lights on the Power, 5htz and 2.4... but the CTR is OFF. I have restarted internet a few times, and held the rest button in back of the R510 that isn’t working. Please help!

ANG1883 · ‎10-24-2025

Hey!

I believe I have corrected the issue with my iPhone and "Termius" App that I downloaded. I haven't fully tested to see if everything is working properly but at least things are loading on my phone and music is playing through my Alexia (which it wasn't doing either before)

As you can see below, the "Running Image" is now referencing "SPS" but the version 08.0.90d... Should I still change this version to 08.0.90e as referenced above or leave as is?

Appreciate all your help!! I'm not sure why Ruckus is not allowed to discuss solutions with Lennar Homeowners for their products.. It makes it extremely difficult to get issues resolved. I hope that changes because that average person will not be able to fix their equipment themselves, even with a step-by-step detail that you have provided. Service (most times) is better that the product itself. If a company/brand doesn't provide the necessary support, then next step is substituting their product for on-demand service.

Again, I appreciate your help!

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pinky_ruckus · ‎10-24-2025

Hello @ANG1883 ,

Thank you for the response.

I understand that you are unable to access CLI; however, were able to login to GUI of the Switch through web browser.

Please refer to the below screenshot and share the running version of the Switch if you are unable to share the screenshot.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

ANG1883 · ‎10-24-2025

pinky_ruckus · ‎10-24-2025

Hello @ANG1883 ,

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code through GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150...

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

ANG1883 · ‎10-24-2025

Hi,

I followed the steps you have outlined but the image below keeps flashing... Where the "YELLOW" is my IP Address.

pinky_ruckus · ‎10-24-2025

Hello @ANG1883 ,

Thank you for the response.

May I please know if you have rebooted the Switch after performing the commands mentioned in the above article?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

R510 CTR light does not come on after Power Outage