R510 AP not powering up

[VKTechGuy]

Hello,

One of the 2 R510 AP is not powering up.  I have swapped the AP devices and still no luck.

Not sure how else I can test to make sure it works.

I see similar postings and seems this device is eligible for replacement. 

Any suggestions are appreciated. 

Thank you, VK

[Imran_ruckus · Accepted solution]

Hi @VKTechGuy 

Greetings!!!
Thank you for the response and the update.

Below are answers to your queries.

1. When setting the AP do I need to provide a new SSID (since I already have an existing AP)

-When you factory reset the AP, old configurations will get erased and you will need to configure it from scratch including a new SSID. As explained in the factory reset guide.

2. Setting the second AP as the master based on instructions,  how to make 2 APs working under the same SSID so who house uses same SSID

-The AP on which you perform the factory reset will become the Master. As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. Both will broadcast the same SSID configured during the factory reset process. (1 act as Master and another slave AP) 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @VKTechGuy 

Greetings!!!

Thank you for the response and the update.

Yes, there will not be Internet connectivity when you connect to configure.me-xxxxxx SSID.

Please configure the AP with a new Wi-Fi network/SSID using a web browser as described below.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VKTechGuy]

Thank you for the information and able to configure using browser but I have following questions. 

1. When setting the AP do I need to provide a new SSID (since I already have an existing AP)

2. Setting the second AP as the master based on instructions,  how to make 2 APs working under the same SSID so who house uses same SSID

Any help with this is appreciated 

Thank you

Vasa

[Imran_ruckus · Accepted solution]

Hi @VKTechGuy 

Greetings!!!
Thank you for the response and the update.

Below are answers to your queries.

1. When setting the AP do I need to provide a new SSID (since I already have an existing AP)

-When you factory reset the AP, old configurations will get erased and you will need to configure it from scratch including a new SSID. As explained in the factory reset guide.

2. Setting the second AP as the master based on instructions,  how to make 2 APs working under the same SSID so who house uses same SSID

-The AP on which you perform the factory reset will become the Master. As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. Both will broadcast the same SSID configured during the factory reset process. (1 act as Master and another slave AP) 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VKTechGuy · Accepted solution]

Thank you for the information and answering questions.   It is working as expected. 

[Imran_ruckus]

Hi @VKTechGuy 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.