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RUCKUS Community Forums will be set to READ-ONLY mode starting Sunday, August 9 at 6 PM EDT / 3 PM PDT while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 10-17.

 

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R350 Ceiling Mount

laura95008
New Contributor

‎07-07-2026 09:27 AM

My unit has no lights and I am unable to reset it using a paperclip.  I need to know what to do next as I can not get the cover off.  I have two units with zero lights and the unleashed app does not recognize my credentials.

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as1246
Moderator
Moderator

‎07-07-2026 10:25 AM

Hi Laura,

 

Thank you for reaching out to the RUCKUS Lennar Home Community. 

 I see you have 2 RUCKUS access points that have no lights at the moment.

 As part of the troubleshooting, have you tried swapping their Ethernet cables? You can try with a different spare cable or at least swap them between the 2 APs.
Also, if they are connected to a RUCKUS PoE switch, have you tried moving their connections to different ports of the switch and see if there's any reaction? Please let us know.

 Once we confirm there's power activity on the APs, we can proceed with further troubleshooting steps.

 

 Regards,

 

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support 

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