Internet not working

[SantaWat123]

My Internet is not working. Old Lennar owners did not leave password and details. Please help asap

[as1246]

Thank you for reaching out to the RUCKUS Lennar Home Community.
I hope this message finds you well. 
 

 I see your RUCKUS network is not working correctly. Also, you were not provided with the credentials to access your Unleashed network.

 The only option to recover access to the Unleashed network is to factory reset the Unleashed network. Here are the steps:

Please follow the instructions to reset the access point: 

1. If you have more than 1 AP, please unplug the other APs from the switch and just leave 1 connected.

2. Please proceed to reset the access point that is on. Please follow the instructions in order to reset the access point https://www.youtube.com/watch?v=vFD_ByQWGH0

3. Once you reset the access point, follow the instructions on the next video in order to create the wifi network https://www.youtube.com/watch?v=j8I5aVwMNMg&t

4. Now that you have the wifi network created, you can plug the other access points and now they will be running the new configuration that you did

 If you need any further assistance, please let us know,

 Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support