R320 is working too slow

[daem83]

Ruckus R320 is working too slow. Since couple days ago is showing the light 2.4G in orange and sometimes no light 2.4G is showed. Yesterday, I did the reset but the trouble still on.

[Yarenis]

Hi @daem83

PREVIEW

You will need to gather the diagnostic logs for the AP affected, so we can check the potential issue with the 2.4 radio, let me add the steps.

1:gather general logs from unleashed dashboard:

Admin & Services > Administration > Diagnostics > Logs > save system logs.

Saving System Logs to Your Computer:

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-0DA6A5D3-DC7C-4A2F-87D7-F24F...

2:Gather AP logs:

Access Points >choose the AP with issues>Show AP Info>Support Logs

AP logs

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-72E4946B-AC40-4C02-951F-993A...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[daem83]

Hi, thanks for your reply. How I gather general logs? I need make log in where? Is my first time reporting a problem with ruckus

[Yarenis]

Hi @daem83 

Before gather the logs, can you confirm if the slow connectivity is with all the access points?

And can gather the logs, and share it here.

1:gather general logs from unleashed dashboard:

Access Points > choose the AP with issues>Show AP Info>Support Logs

Online guide:

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-72E4946B-AC40-4C02-951F-993A...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[daem83]

Hi. Slow connectivity is only at the bottom floor. I have 2 points in my home.