Problem with my ruckus devices

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My devices is not working properly my first floor is not connecting the lights is 2 amber and 2 is off and the last is green while the 2nd floor is green,amber,no lights, 2green.the internet provider came and check the service they provided not issues was detected the speed test was done and upgraded the AT&T modem and still I don't have a good service. So apparently I discovered my ruckus devices are not working correctly the first floor ruckus is not working properly and I have the best speed when I conducted a test so I need help .this being going on since few months I just got the information to complaint on this platform kindly help me fast.thanks

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