Previously Occupied Lennar Home

[Jstansfield]

Hello, I recently moved into a previously occupied Lennar home and am trying to set up the ruckus network. Unfortunately I have little to no experience with networks other than buying a router and plugging it in. 
I purchased a Netgear router and was able to establish that internet and wifi, but when I plug my Ruckus ICX 7150 into it I’m not able to get that functioning. Doing some browsing on forums it suggested a factory reset of the ICX, I did that but was still not able to find the “Configure Me” network.  Further suggestions recommended resetting one of the other devices installed on my ceiling.  I held the reset button on that which prompted the power light to go red, but otherwise I still haven’t seen anything I can set up or configure. Any help would be appreciated for a beginner. Thank you -JS

[Vásquez_Fer]

Hi @Jstansfield 

Hope you are doing great ! 

Basically the devices that you need to reset are the access points ( white boxes on the ceiling ) the ICX 7150-C12P provide wired connection and Power to the Access Points.

I will leave you a common setups for Lennar home users to make sure the connections are correct 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

In order to Factory reset the Wireless access point I will leave you the correct guide how to do it also there are some video links how to configure/ and factory reset process 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usi...

Best Regards 

Fernando Vasquez 

[Jstansfield]

@Vasquez_Fer thank you for your help. I was able to get the Configure Me networks to appear. However when I go through the process on the app it appears to complete, going through the waiting period even where it says it is setting up the network, after this it asked if I was to connect to the network. But then has the error message of “Unable to Connect to Network”. I don’t see the network I set up on lists of available WIFis either. Any ideas on what could be cause this? I have tried resetting both of the access points and hit the same barrier with both of them. Thank you. 

[brianj]

I have the same issue. I reset the APs and went through the setup process multiple times. Were you able to resolve this at all?

[Vásquez_Fer]

Hi @brianj 

Please make sure the devices are connected correctly 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best Regards 

Fernando Vasquez