Hi team,
This seems to be a common problem and I've already been communicating on separate threads. However, the team specifically told me to create my own thread since the previous one has been closed.
Here are the references from the previous discussions (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/After-power-outage-no-WiFi-f...). Previously speaking to @Imran_ruckus.
To summarize, my switch no longer works after a power outage. It's been 3 months and I have not been able to get this troubleshoot to work. Can someone please help send a replacement switch? With my laptop I cannot download the necessary software, and I have all connections aligned but cannot proceed further. This has been a frustrating process and hope that the support team can assist
Hi @SRhome05
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
From the case description, I could understand that your ICX-7150-C12P Switch is stuck in boot mode, and you are trying the software recovery process.
Did you try to reset the Switch with a paperclip? If not, please refer to the below process.
First, we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
- Remove power from the switch.
- Press and hold the Reset button while applying power to the switch.
- After all the system LEDs flash amber, release the Reset button.
Below is the Guide and Videos link for your reference:
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.
IF RESET DOESN’T WORK: Please follow the software recovery steps.
As I see from the screenshot, you have only used an ethernet cable to USB for the software recovery process and it is plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
