Power outage messed up system

[Pewbert1]

After outage I submitted a request here and got some recommendations on how to resolve but it’s still not working correctly. I have attempted the things that were recommended and to a degree the WiFi is working but in others it’s not working at all. I really need someone tech savvy to come out and assess what’s wrong. I still can’t get into my ruckus app at all. The WiFi will intermittently just stop working on devices and then I have to switch to my old router for WiFi and then the same issue happens there too I really need a tech to come out and help resolve this. This is beyond my skill level to fix

[pinky_ruckus]

Hello @Pewbert1 ,

Thank you for the response.

I understand that you are still facing issues accessing CLI connecting through console cable as well.

Could you please confirm if you have connected the Ethernet cable to one of the 12 ports as mentioned in the previous post? ( as referred in the below picture)

I would request you to please refer to the below You tube video in recovering the Switch password.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you recovered the Switch password, edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

 
In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Now you could try using your new credentials to log in on CLI. (If new credentials do not work, please wait for some time and try again later)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Pewbert1]

These are pictures of my points and switch. All appears normal but definitely not working right and I still can’t get into my unleashed app 

 

 

[Pewbert1]

After watching the video on rebooting the switch via the cable and connection I did exactly what the video told me to do and the connection failed to even recognize that the switch was there and failed to reboot at all. I tried the hard reset and then tried again and still failed again. I was not able to reset the password. 

[Imran_ruckus]

Hello @Pewbert1 

I hope this message finds you well.

Thank you for your response and for the update.

Could you please provide a screenshot of the error you encounter when attempting to reset the credentials, as demonstrated in the video shared in our previous communication? Additionally, could you provide a photo showing the console cable connection between the switch and your laptop?

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Pewbert1]

https://drive.google.com/file/d/1Oj1L6BkGA4t-etbLANLevkGOj_lqh9U4/view?usp=drive_link
here is also a video of me doing exactly what i was supposed to