Power outage issues

[Tishag]

We experienced multiple power outages and now the Ruckus is not responding. It has power and I have reset multiple times, yet it will not respond. I am also not a real tech person so I do not understand a lot of the verbiage in most of the other post. I just need an easy break down on how to fix or schedule someone to fix it!

[Yarenis]

Hi @Tishag 

If the Switch SYS LED light is amber and the Access points are not logger getting power, the Switch may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it. 

Note: Please read the guides carefully before starting the troubleshooting.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community