Poor Connection

[abdonh]

A few weeks ago we had a power outage which lasted hours.  When the power came back the internet was not the same.  I had my internet provider come take a look at their stuff and they confirmed their internet was working normally and had a strong signal.  I have updated my APs and have tried resetting as well. Still having the same issue.  Internet is very intermittent, works for a couple minutes then doesn’t and that cycle is just repeating.  Any help would be appreciated.

Thanks.

[Imran_ruckus]

Hi @abdonh 

Greetings!

Thank you for your response and the update.

We sincerely apologize for any inconvenience caused. As of November 2022, Ruckus support for Lennar Homes customers is no longer provided via phone, email, or remote session. We now offer support exclusively through this community forum, operating on a best-effort basis.

Could you kindly share a screenshot of the IP Scan results? Additionally, please try performing the process on a Windows laptop to see if that resolves the issue.

Thank you again for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[abdonh]

See the attached screenshots.  Which IP would it be?

 

 

 

 

[Imran_ruckus]

Hi @abdonh 

Greetings!

Thank you for your response and the information provided.

As you are currently connected to a mobile network (as shown in the screenshot below), the RUCKUS IP addresses will not be visible, as the connection is routed through the ISP’s internet.

Please reconnect your IP Scanner device to the ISP’s Wi-Fi network and perform another IP scan to detect the RUCKUS devices' IP addresses.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @abdonh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[abdonh]

Hi still not working.  Don’t have a windows computer to run putty.