Point of access units not lighting

[Mike1347]

I have received 2 new points of access units. I’ve plugged them in and I’m still not getting any power indicator lights on the units. Internet, phone, cable all working. Any suggestions?

[Yarenis]

Hi @Mike1347 

Yes, as mentioned, the switch seems to be stuck in boot mode, so it will not provide power or data to any device, that is why you need to get access through the console, and perform software recovery first it is recommended to perform the factor reset if there is no response please proceed with the recovered software.

Note: Please read the guides carefully before start the troubleshooting.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[Mike1347]

I have rebooted the ICX750 box and I’m still not getting anything. Where is the guide you refer to? 

[Yarenis]

Hi @Mike1347 

It's not rebooting, it's factory reset, let me add the steps back., try first the factory if there is no response continue with the software recovered.

Note: Please read the guides carefully before start the troubleshooting.

1: Try first the factory reset.

Factory reset steps and tutorial video:

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s 

2:IF the factory does not help, continued with the software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired