Point of access units not lighting

[Mike1347]

I have received 2 new points of access units. I’ve plugged them in and I’m still not getting any power indicator lights on the units. Internet, phone, cable all working. Any suggestions?

[Yarenis]

Hi  @Mike1347 

Thanks for the details provided, so to clarify the troubleshooting you have done, the same ports where the other devices that required power are working fine; however, the access points are not?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[Mike1347]

Should the ports where the Ethernet cables are plugged into at the main Ruckus box have a power indicator light on? They do not, but there is an amber light and a green light on on this box

[Mike1347]

The access points are not showing any power indicator lights on

[Yarenis]

Hi @Mike1347 

OK, yes the Main Ruckus box(ICX7150 Switch) is the unit that provides power/data, and according to your description this main box may be stuck in boot mode, please confirm if the description I will provide It's how looks that the main box, and if not, please confirm if other devices that required power such a doorbell works fine while are connected to the main box.

ICX7150 Stuck in boot mode:

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired