11-29-2022 08:57 AM
I have received 2 new points of access units. I’ve plugged them in and I’m still not getting any power indicator lights on the units. Internet, phone, cable all working. Any suggestions?
11-29-2022 11:02 AM
Hi @Mike1347
Try first the factory reset, and if the issue persisted, the computer will be necessary to perform the software recovery.
Factory reset steps and tutorial video:
Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)
https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
12-17-2022 08:59 AM
No the ports at the main Ruckus box that the Ethernet cables plug into don’t have any LED lights on. The switches don’t show any lights on either
12-17-2022 09:03 AM
I am getting power indicator lights on showing there is power going to the box
12-17-2022 09:06 AM
The LED lights aren’t on where the Ethernet cables plug into the ports
12-17-2022 09:12 AM
There is no power indicator lights on at the new switches. The ICX box shows that there is power. No power indicator lights on where the Ethernet cables plug into the ports that go to the switches