Point of access units not lighting

[Mike1347]

I have received 2 new points of access units. I’ve plugged them in and I’m still not getting any power indicator lights on the units. Internet, phone, cable all working. Any suggestions?

[Yarenis]

Hi @Mike1347 

Try first the factory reset, and if the issue persisted, the computer will be necessary to perform the software recovery.

Factory reset steps and tutorial video:

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[Mike1347]

No the ports at the main Ruckus box that the Ethernet cables plug into don’t have any LED lights on. The switches don’t show any lights on either 

[Mike1347]

I am getting power indicator lights on showing there is power going to the box

[Mike1347]

The LED lights aren’t on where the Ethernet cables plug into the ports

[Mike1347]

There is no power indicator lights on at the new switches. The ICX box shows that there is power. No power indicator lights on where the Ethernet cables plug into the ports that go to the switches