PoE not working after power outage

[hvganesh]

Ruckus unleashed don’t turn on PoE after power outage. I could turn the power on with DC cable.

[Imran_ruckus]

Hi @hvganesh 

Greetings!!!

Thank you for the response and the update.

Please follow the below steps:

1. Once again, Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), The COM port name for the RUCKUS Switch must be 'Silicon Labs.

Please let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[hvganesh]

[hvganesh]

Thanks for your help. I installed the driver and performed the steps in Putty. Still I see the color as amber.

[hvganesh]

My device is showing 'not alive' even after turning after the firewall. So, I followed these steps. 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

[Imran_ruckus]

Hi @hvganesh 

Thank you for your response and the update.

Could you kindly provide a screenshot indicating the step where you're currently encountering an issue?

We greatly appreciate your patience and understanding throughout this process.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community