PoE not working after power outage

[hvganesh]

Ruckus unleashed don’t turn on PoE after power outage. I could turn the power on with DC cable.

[Imran_ruckus]

Hi @hvganesh 

Greetings!

Thank you for your prompt response and the update provided.

As you have shared an image of the RUCKUS Access Points, we kindly request that you also share a picture of the RUCKUS ICX-7150-C12P Switch. Please refer to the details below.

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[hvganesh]

 

[Imran_ruckus]

Hi @hvganesh 

I hope you are doing well.

Thank you for your response and the update.

Based on the picture you shared, I noticed that the SYST LED on your RUCKUS ICX-7150-C12P switch is amber/yellow, indicating that the switch is currently stuck in boot mode. This issue is preventing the ports from powering up the APs or other devices.

To assist you further, please refer to the following RUCKUS Lennar Knowledge Base article for detailed troubleshooting steps:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Should you require any assistance during the troubleshooting process, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[hvganesh]

I followed until Step 3 in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... 

However, I can't see the COM port and cannot connect via Putty.

[hvganesh]