PoE not working, Switch factory reset not working

[anjo2290]

I was able to get my R510 Access Point to work only by connecting to the 12 vdc as the PoE does not seem to work. I have the IP for my 7150 switch, but I can't seem to login. I tried the default user name and password already. So I tried to factory reset the switch following the protocol of unplugging the switch, pressing the reset button for 15 seconds, plugging the switch back in while still holding the reset button for 30 seconds, but the lights don't seem to flicker to indicate that the reset has begun. I was reading that I need to enter the command lines to enable the PoE, but i don't think i can do that unless i can access the switch via the IP. Please help.

[anjo2290]

So i got the PoE to work and the AP have green lights. How do I access the internet through the access points?

[pinky_ruckus]

Hello @anjo2290 ,

Thank you for the response.

From the response you shared, I understand that the PoE is enabled now and the APs are turning red.

Could you please unplug the Access point cable from the port which is connected to the Switch (please refer to the below figure) and connect it back to any other 12 ports in the Switch and kindly check if the AP is turning on?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @anjo2290 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @anjo2290 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @anjo2290 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community