PoE not working, Switch factory reset not working

[anjo2290]

I was able to get my R510 Access Point to work only by connecting to the 12 vdc as the PoE does not seem to work. I have the IP for my 7150 switch, but I can't seem to login. I tried the default user name and password already. So I tried to factory reset the switch following the protocol of unplugging the switch, pressing the reset button for 15 seconds, plugging the switch back in while still holding the reset button for 30 seconds, but the lights don't seem to flicker to indicate that the reset has begun. I was reading that I need to enter the command lines to enable the PoE, but i don't think i can do that unless i can access the switch via the IP. Please help.

[pinky_ruckus]

Hello @anjo2290 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to access the CLI of the Switch .

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI of the switch, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.