Password Reset

[RyanHochadel94]

Bought a Lennar townhome. The lady before us forgot the passwords to her Ruckus routers how do we reset them? 

[Yarenis]

Hi @RyanHochadel94 

You can try the next bundle to access the Application or the management page, if still not working let me add the steps to set the network from zero.

1:Connect your Phone or computer to a wireless network, and access with the application or search for the next website unleashed.ruckuswireless.com and try the next credentials to access via web or the APP.

Username:                      Passwords:

  admin                             sp-admin

                                          Lennar

                                          lennar

                                          ruckus

                                          Ruckus!

                                          Ruckus1

                                          admin

                                          password

2:If you don't know even what is the SSID/Wi-Fi ID, wire the computer directly to the ICX 7150 Switch or even to the ISP router, and try again access back but from web access to the same site unleashed.ruckuswireless.com and test the same credential, if you gain access you can create a new SSID/Wi-Fi signal and change the admin credentials.

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...k

3:If the credential is not working you need to disconnect all the access points and leave only one connected, finally perform a factory reset and create the all system from zero, then you can connect the other access points that will join automatically, let me add the guide to factory reset the access point and set up the network eve from the application or with the web access.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different type of Ruckus Access points? (CommScope Guide)

https://support.ruckuswireless.com/articles/000012418

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired