PS5 sometimes doesn't get IP address when powering on

[Cbaddy]

Sometimes when I power on my PS5, it doesn't get an IP address and fails to connect to the Playstation Network.  The PS5 is connected via ethernet (ethernet jack in the wall, that is wired to the ICX switch, that is connected to internet provided modem that does the DHCP).  Other devices on my network that connect via the wireless R510 AP's are connected fine with valid IP address, so I don't think the issue is with the modem and DHCP.  Any ideas as to what is causing this?

I have the standard ICX7150 and R510 setup.  I updated my firmware after a power outage a few years ago.  My current version is SPS08095k.bin.

I've noticed there are some newer releases of the firmware.  Would any of those address random connectivity issues network?

[pinky_ruckus]

Hello @Cbaddy ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Cbaddy  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Cbaddy ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[lucilamorgan3]

@Cbaddy wrote:

Sometimes when I power on my PS5, it doesn't get an IP address and fails to connect to the Playstation Network.  The PS5 is connected via ethernet (ethernet jack in the wall, that is wired to the ICX switch, that is connected to internet provided modem that does the DHCP).  Other devices on my network that connect via the wireless R510 AP's are connected fine with valid IP address, so I don't think the issue is with the modem and DHCP.  Any ideas as to what is causing this?

I have the standard ICX7150 and R510 setup.  I updated my firmware after a power outage a few years ago.  My current version is SPS08095k.bin.

I've noticed there are some newer releases of the firmware.  Would any of those address random connectivity issues network?

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I’ve experienced similar behavior with a PS5 over Ethernet, and in my case it turned out to be a network-side issue rather than the console itself. Since your wireless devices are getting DHCP addresses normally, it’s worth checking the switch port, Ethernet cable, and link negotiation, and updating to the latest firmware is also a good idea because newer releases often include stability and connectivity improvements. If the issue persists after updating, I’d recommend reviewing the switch logs and testing the PS5 on a different port to help narrow down the cause.

[Sgatjens]

Hello 

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.