POE Failure

[mccrackens]

I have an ICX 7150-C12P switch in a Lennar Home setup. The PoE controller is failing, causing connected Access Points to lose power. Attempting to modify or save inline power configuration triggers a fatal SIGNUM#11 kernel panic and core dump even after a full erase startup-config factory reset.  Going through all the troubleshooting online has told me that I most likely have a chip failure 

[MariaC862]

Hi Mccrackens,

Thank you for your post. Could you please share an image of the error message?

Please confirm if PoE is enabled, as shown on this guide: https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

If PoE is enabled, then please share these outputs:

show inline power detail

show log

show inline power 

show version

You may need this guide: https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

I recommend these steps to collect the logs easily on a single file: How To Capture PUTTY Session Log

Let me know how it goes and if you have any questions.

[mccrackens]

Hello Maria, 

Please see log below. 

ICX7150-C12-Switch#enable

Incomplete command.

ICX7150-C12-Switch#show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr:  2.3 Amps

Voltage:    54.0 Volts

Capacity:  124 Watts

PoePower:  124 Watts

POE Details Info. On Unit 1 : 

General PoE Data:

+++++++++++++++++

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  Firmware

Version

----------------

02.1.0 Build 002

Hardware

Version

----------------

V2R4

Cumulative Port State Data:

+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports

Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault

-------------------------------------------------------------------------

12        0          2        10        0            9          1        

Cumulative Port Power Data:

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  +++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power

Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation

-----------------------------------------------

0       0       12          6.500 W    30.800 W

ICX7150-C12-Switch#  show log

Syslog logging: enabled ( 0 messages dropped, 0 flushes, 0 overruns)

    Buffer logging: level ACDMEINW, 106 messages logged

    level code: A=alert C=critical D=debugging M=emergency E=error

                I=informational N=notification W=warning

Static Log Buffer:

Jan  1 08:18:23:I:System: Stack unit 1 POE  PS 1, Internal Power supply  with 124000 mwatts capacity is up  

Dynamic Log Buffer (4000 lines):

Jan  5 06:10:31:I:Security: console login by un-authenticated console user to PRIVILEGED EXEC mode 

Jan  4 14:27:28:I:STP: VLAN 1 Port 1/2/1 Bridge TC Event (FwdDlyExpiry) 

Jan  4 14:27:28:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  4 14:27:13:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  4 14:27:10:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  4 14:27:10:I:System: Interface ethernet 1/2/1, state up 

Jan  4 14:27:02:I:System: Interface ethernet 1/2/1, state down 

Jan  4 14:27:02:I:STP: VLAN 1 Port 1/2/1 STP State -> DISABLED (PortDown) 

Jan  4 14:27:02:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (PortDown) 

Jan  4 14:26:56:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  4 14:26:54:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  4 14:26:54:I:System: Interface ethernet 1/2/1, state up 

Jan  4 14:26:46:I:System: Interface ethernet 1/2/1, state down 

Jan  4 14:26:46:I:STP: VLAN 1 Port 1/2/1 STP State -> DISABLED (PortDown) 

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  Jan  4 14:26:46:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (PortDown) 

Jan  4 14:26:45:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  4 14:26:45:I:System: Interface ethernet 1/2/1, state up 

Jan  4 14:26:35:I:System: Interface ethernet 1/2/1, state down 

Jan  4 14:26:35:I:STP: VLAN 1 Port 1/2/1 STP State -> DISABLED (PortDown) 

Jan  4 14:26:35:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (PortDown) 

Jan  4 14:26:35:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  4 14:26:33:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  4 14:26:33:I:System: Interface ethernet 1/2/1, state up 

Jan  4 14:26:22:I:System: Interface ethernet 1/2/1, state down 

Jan  4 14:26:22:I:STP: VLAN 1 Port 1/2/1 STP State -> DISABLED (PortDown) 

Jan  4 14:26:22:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (PortDown) 

Jan  4 14:25:50:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  4 14:25:48:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  4 14:25:45:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  4 14:25:45:I:System: Interface ethernet 1/2/1, state up 

Jan  4 14:25:38:I:System: Interface ethernet 1/2/1, state down 

Jan  4 14:25:38:I:STP: VLAN 1 Port 1/2/1 STP State -> DISABLED (PortDown) 

Jan  4 14:25:38:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (PortDown) 

Jan  4 14:25:29:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  4 14:25:27:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  4 14:25:25:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  4 14:25:25:I:System: Interface ethernet 1/2/1, state up 

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  Jan  4 14:25:22:I:System: Interface ethernet 1/2/1, state down 

Jan  4 14:25:22:I:STP: VLAN 1 Port 1/2/1 STP State -> DISABLED (PortDown) 

Jan  4 14:25:22:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (PortDown) 

Jan  4 14:25:02:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  4 14:25:00:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  4 14:24:58:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  4 14:24:58:I:System: Interface ethernet 1/2/1, state up 

Jan  4 14:24:16:I:System: Interface ethernet 1/2/1, state down 

Jan  4 14:24:16:I:STP: VLAN 1 Port 1/2/1 STP State -> DISABLED (PortDown) 

Jan  4 14:24:16:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (PortDown) 

Jan  4 04:27:31:I:System: Interface ethernet 1/1/11, state down 

Jan  4 04:27:31:I:STP: VLAN 1 Port 1/1/11 STP State -> DISABLED (PortDown) 

Jan  4 04:27:31:I:STP: VLAN 1 Port 1/1/11 STP State -> FORWARDING (PortDown) 

Jan  1 08:21:37:D:DHCPC: TFTP unable to download running-configuration 

Jan  1 08:21:20:D:DHCPC: sending TFTP request for bootfile name brocade.cfg 

Jan  1 08:21:02:D:DHCPC: sending TFTP request for bootfile name default.cfg 

Jan  1 08:20:45:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switch.cfg 

Jan  1 08:20:28:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2095.fe37.cfg 

Jan  1 08:20:11:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2095.fe37-config.cfg 

Jan  1 08:19:54:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2095.fe37-config.cfg 

Jan  1 08:19:40:I:STP: VLAN 1 Port 1/1/2 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  1 08:19:39:I:STP: VLAN 1 Port 1/1/1 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  1 08:19:38:I:STP: VLAN 1 Port 1/1/2 STP State -> LEARNING (FwdDlyExpiry) 

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  Jan  1 08:19:38:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2095.fe37-config.cfg 

Jan  1 08:19:37:I:STP: VLAN 1 Port 1/1/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  1 08:19:35:I:STP: VLAN 1 Port 1/1/2 STP State -> LISTENING (MakeFwding) 

Jan  1 08:19:35:I:System: Interface ethernet 1/1/2, state up 

Jan  1 08:19:35:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding) 

Jan  1 08:19:35:I:System: Interface ethernet 1/1/1, state up 

Jan  1 08:19:32:I:System: Interface ethernet 1/1/2, state down 

Jan  1 08:19:32:I:STP: VLAN 1 Port 1/1/2 STP State -> DISABLED (PortDown) 

Jan  1 08:19:32:I:STP: VLAN 1 Port 1/1/2 STP State -> FORWARDING (PortDown) 

Jan  1 08:19:31:I:System: Interface ethernet 1/1/1, state down 

Jan  1 08:19:31:I:STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown) 

Jan  1 08:19:31:I:STP: VLAN 1 Port 1/1/1 STP State -> FORWARDING (PortDown) 

Jan  1 08:19:22:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2095.fe37-config.cfg 

Jan  1 08:19:06:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2095.fe37-config.cfg 

Jan  1 08:18:52:I:STP: VLAN 1 Port 1/1/2 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  1 08:18:52:I:STP: VLAN 1 Port 1/1/1 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  1 08:18:50:I:STP: VLAN 1 Port 1/1/2 STP State -> LEARNING (FwdDlyExpiry) 

Jan  1 08:18:50:I:STP: VLAN 1 Port 1/1/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  1 08:18:49:I:DHCPC: ICX7150-C12-Switch configured with ip-address 10.0.0.6; subnet mask 255.255.255.0  

Jan  1 08:18:49:D:DHCPC: sending TFTP request for bootfile name ICX7150-C12-Switchc0c5.2095.fe37-config.cfg 

Jan  1 08:18:49:I:STP: VLAN 1 Port 1/1/9 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  1 08:18:48:I:STP: VLAN 1 Port 1/1/2 STP State -> LISTENING (MakeFwding) 

Jan  1 08:18:48:I:System: Interface ethernet 1/1/2, state up 

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  Jan  1 08:18:48:I:STP: VLAN 1 Port 1/1/1 STP State -> LISTENING (MakeFwding) 

Jan  1 08:18:48:I:System: Interface ethernet 1/1/1, state up 

Jan  1 08:18:47:I:STP: VLAN 1 Port 1/1/9 STP State -> LEARNING (FwdDlyExpiry) 

Jan  1 08:18:45:I:System: PoE: Power disabled on port 1/1/9 because of detection of non-PD. PD detection will be disabled on port. 

Jan  1 08:18:45:I:STP: VLAN 1 Port 1/1/9 STP State -> LISTENING (MakeFwding) 

Jan  1 08:18:45:I:System: Interface ethernet 1/1/9, state up 

Jan  1 08:18:42:I:System: PoE: Power enabled on port 1/1/2. 

Jan  1 08:18:42:I:System: PoE: Power enabled on port 1/1/1. 

Jan  1 08:18:40:I:STP: VLAN 1 Port 1/2/1 Bridge TC Event (FwdDlyExpiry) 

Jan  1 08:18:40:I:STP: VLAN 1 Port 1/2/1 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  1 08:18:27:I:STP: VLAN 1 Port 1/1/11 STP State -> FORWARDING (FwdDlyExpiry) 

Jan  1 08:18:25:I:STP: VLAN 1 Port 1/2/1 STP State -> LEARNING (FwdDlyExpiry) 

Jan  1 08:18:25:I:STP: VLAN 1 Port 1/1/11 STP State -> LEARNING (FwdDlyExpiry) 

Jan  1 08:18:23:I:System: Stack unit 1 POE  PS 1, Internal Power supply  with 124000 mwatts capacity is up  

Jan  1 08:18:23:I:STP: VLAN 1 Port 1/2/1 STP State -> LISTENING (MakeFwding) 

Jan  1 08:18:23:I:System: Interface ethernet 1/2/1, state up 

Jan  1 08:18:23:I:STP: VLAN 1 Port 1/1/11 STP State -> LISTENING (MakeFwding) 

Jan  1 08:18:23:I:System: Interface ethernet 1/1/11, state up 

Jan  1 08:18:21:I:PKI: Trustpoint DEVICE_TRUSTPNT: error: File not loaded, Manufacturing certificate expired.   

Jan  1 08:18:19:I:System: Warm start 

Jan  1 08:18:19:D:DHCPC: starting dhcp client service  

Jan  1 08:18:19:I:DHCPC: Found dynamic IP address 10.0.0.6 subnet mask 255.255.255.0 on port 1/1/1 

Jan  1 08:18:19:I:Security: running-config was potentially changed by operator from console 

ICX7150-C12-Switch#show l inline power

Power Capacity:    Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 11 times

 Port Admin Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

      State State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On On          3300      15400  802.3af  Class 3     3  n/a

  1/1/2 On On          3200      15400  802.3af  Class 3     3  n/a

  1/1/3 On Off            0          0  n/a      n/a         3  n/a

  1/1/4 On Off            0          0  n/a      n/a         3  n/a

  1/1/5 On Off            0          0  n/a      n/a         3  n/a

  1/1/6 On Off            0          0  n/a      n/a         3  n/a

  1/1/7 On Off            0          0  n/a      n/a         3  n/a

  1/1/8 On Off            0          0  n/a      n/a         3  n/a

  1/1/9 On Non-PD         0          0  n/a      n/a         3  n/a

 1/1/10 On Off            0          0  n/a      n/a         3  n/a

 1/1/11 On Off            0          0  n/a      n/a         3  n/a

 1/1/12 On Off            0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

 Total                   6500      30800

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  

ICX7150-C12-Switch#show version

  Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.

    UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

      (25968884 bytes) from Primary SPS08080d.bin

        SW: Version 08.0.80dT211 

      Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

       Compiled on Thu Nov 15 12:59:22 2018

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3803R265

      Software Package: BASE_SOFT_PACKAGE   

      Current License: 2X1G  

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

 1000 MHz ARM processor ARMv7 88 MHz bus

 8192 KB boot flash memory

 2048 MB code flash memory

 1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c                                                                  STACKID 1  system uptime is 3 day(s) 22 hour(s) 43 second(s) 

The system started at 08:22:57 GMT+00 Sat Jan 01 2000

The system : started=warm start   reloaded=by "reload"

ICX7150-C12-Switch#

[Yarenis]

Hi @mccrackens 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

[mccrackens]

Hello

Please see above