POE Failure - Lennar Home Setup

[mccrackens]

I have an ICX 7150-C12P switch in a Lennar Home setup. The PoE controller is failing, causing connected Access Points to lose power. Attempting to modify or save inline power configuration triggers a fatal SIGNUM#11 kernel panic and core dump even after a full erase startup-config factory reset.

[Yarenis]

Hi @mccracken

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding even after a factory reset. As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Best regards,

RUCKUS | Lennar Home Community Support

[mccrackens]

Hello Yarenis,   

I tried using the private chat option but it will not let me continue being a Lennar Home customer.   Also I do not see any screenshot. 

[Yarenis]

HI @mccrackens 

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community.

I hope you're doing well.

I noticed that you have already created another post regarding this issue on the Lennar Community Forum (please refer to the link below). To avoid duplicate discussions and ensure a quicker resolution, please continue the conversation in your existing thread. I will be assisting you there.

Link: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/POE-Failure/m-p/115231/page/...

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support