Our main Rukus box that supplies connection to Ethernet cables in the home does not send out signal

[Benjamin]

I have reset all components numerous times. Our main Rukus box that supplies connection to Ethernet cables in the home does not send out a signal. The wireless still works.

[Benjamin]

I have 2 of these.  One is upstairs and one is downstairs.  No light on, however there is WIFI signal. 

[pinky_ruckus]

Hello @Benjamin ,

Thank you for sharing the response.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Benjamin]

I have uploaded 2 videos to the google drive link above.  Title - BenThomas Switch 1 & 2

[pinky_ruckus]

Hello @Benjamin ,

Thank you for the response.

Upon checking the videos, I see that you have shared the videos of the Access points.

Could you please share the videos of the RUCKUS ICX-7150 Switch to proceed further?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Benjamin]

I did as the video showed, except I didn't unplug everything.  I am not sure what else to show.